Custom products are created specifically as per your request, and as a result custom orders cannot be modified, cancelled or returned.
Please review your custom order to ensure it is correct before proceeding to purchase. It is important that you review the custom order because custom orders are non-refundable and cannot be returned. PLEASE REVIEW YOUR ORDER FOR ACCURACY BEFORE PROCEEDING TO PURCHASE.
Custom products are created specifically as per your request and cannot be returned. The exception is if the product was made incorrectly. Please contact support at email@example.com for help with a defective product.
Digital products which are downloadable, such as printables, or delivered via the Internet, such as editable templates, are not eligible for return or refund.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: PO Box 473456, Aurora CO 80047, United States.
To return your product, you should mail your product to: PO Box 473456, Aurora CO 80047, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.